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HSBC MODEL CODE OF CONDUCT FOR THE DIRECT SELLING AGENTS (SAS) (APPLICABLE TO TELEMARKETERS & FIELD SALES PERSONNEL) CONTENTS Sr. No Subject Page No 1. Preamble 2 Applicability 2 2. Tell calling a
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How to fill out a model code of conduct:

01
Start by reviewing any guidelines or instructions provided with the model code of conduct. Familiarize yourself with the purpose and goals of the code.
02
Next, gather a team or individuals who will be involved in the development and implementation of the code. This may include members from various levels of the organization, such as executives, managers, and employees.
03
Conduct a thorough analysis of your organization's values, principles, and ethical standards. Determine the specific behaviors and actions that align with these values and should be addressed in the code of conduct.
04
Consider potential ethical dilemmas or situations that may arise in your industry or organization. Identify any specific rules or guidelines that should be included in the code to address these situations.
05
Structure the code of conduct in a clear and organized manner. Start with an introduction that explains the purpose and importance of the code. Then, outline the key principles and values that the code espouses.
06
Write specific guidelines and rules that employees must follow. These may include guidelines on professional behavior, conflict of interest, confidentiality, compliance with laws and regulations, use of company resources, and reporting of violations.
07
Include procedures for reporting, investigating, and addressing violations of the code. This should provide clear steps on how employees can report misconduct and how the organization will handle such reports.
08
Incorporate training and communication strategies to ensure that all employees are aware of the code of conduct and understand its implications. Provide regular training sessions, distribute the code to all employees, and create channels for employees to ask questions or seek clarification.
09
Once the code of conduct is drafted, review it with the team or individuals involved in its development. Seek feedback and make any necessary revisions to improve clarity and effectiveness.
10
Obtain final approval from relevant stakeholders, such as senior management or the board of directors. Ensure that they support the code of conduct and are committed to its implementation.

Who needs a model code of conduct?

01
Organizations of all sizes and industries can benefit from having a model code of conduct. It provides a framework for employees to understand the organization's expectations and standards of behavior.
02
Companies that operate in highly regulated industries, such as finance, healthcare, or government, often have legal obligations to establish and enforce a code of conduct.
03
Organizations with multiple locations or diverse workforce can use a code of conduct to promote consistency in behavior and ensure alignment with the company's values.
04
Non-profit organizations and government agencies can use a code of conduct to establish ethical guidelines for employees and volunteers who represent the organization.
05
Companies looking to build a positive reputation and maintain trust among stakeholders, including customers and investors, can benefit from a well-defined code of conduct. It demonstrates a commitment to ethical practices and responsible behavior.
Overall, a model code of conduct serves as a guide for employees, helping them understand what is expected of them and shaping a culture of integrity and ethical behavior within the organization.
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Model code of conduct is a set of guidelines and rules that govern the behavior and actions of individuals or organizations participating in a specific activity or industry.
Individuals or organizations that are involved in the activity or industry governed by the model code of conduct are required to file it.
To fill out a model code of conduct, individuals or organizations must carefully read and understand the guidelines provided, and then follow the instructions to document their compliance with the rules.
The purpose of model code of conduct is to ensure fairness, transparency, and ethical behavior among participants in a particular activity or industry.
The information to be reported on a model code of conduct may vary depending on the guidelines, but it typically includes details about the individual or organization's activities, practices, and compliance with the rules.
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