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NPS Form 10900 (Oct. 1990) JR United States Department of the interior National Park Service OMB No. 100240018 u. National Register of Historic Places Registration Form j ! Y This form is for use

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Assess customer experience: Evaluate the customer's experience with your product, service, or organization. This can be done through various means such as collecting feedback, surveys, or conducting interviews. Consider factors like satisfaction levels, likelihood to recommend, and overall impression.

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Calculate the Net Promoter Score (NPS): Use the gathered data to calculate the NPS. NPS is determined by subtracting the percentage of detractors (customers who wouldn't recommend) from the percentage of promoters (customers who would recommend). The resulting score will help you understand customer loyalty and satisfaction.

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Analyze and interpret the NPS: Once you have calculated the NPS, analyze the score and interpret its implications. A positive NPS indicates that you have more promoters than detractors, indicating a strong customer base. On the other hand, a negative NPS may require further investigation and improvement efforts.

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