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JOINT PROGRAM MANAGEMENT OFFICE FOR HOUSEHOLD GOODS SYSTEMS (JPO HOGS) DEFENSE PERSONAL PROPERTY SYSTEM (DPS) INTERACTIVE VOICE RESPONSE (IVR) SYSTEM REFERENCE GUIDE DOD CUSTOMER EDITION September
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The IVR user guide is a document that provides instructions and guidance on how to use the Interactive Voice Response (IVR) system. It explains the various features of the system and how to navigate through the menus to access different services.
The organization or company that operates an IVR system is required to provide a user guide for its users.
To fill out the IVR user guide, you need to compile all the necessary information about the system, its features, and the instructions for navigating through the menus. This information should be organized in a clear and concise manner, making it easy for users to understand and follow.
The purpose of the IVR user guide is to assist users in effectively using the IVR system. It helps them understand how to navigate through the menus, access different services, and make the most out of the system's features.
The IVR user guide should include information about the system's features, menu structure, available services, and instructions on how to access and utilize those services. It may also include troubleshooting tips and frequently asked questions.
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