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CALL MANAGEMENT LESSON 1 Before beginning, you should have read the WHAT S NEW and OASIS GENERAL OVERVIEW chapters. You should already be familiar with the navigation and access controls which access
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Call management at melcogroupcom refers to the process of organizing and handling incoming and outgoing phone calls within the organization.
All employees who handle phone calls at melcogroupcom are required to participate in call management.
To fill out call management at melcogroupcom, employees need to accurately document all phone calls received and made, including details like caller information, purpose of the call, and action taken.
The purpose of call management at melcogroupcom is to improve communication efficiency, customer service, and internal coordination.
Information such as caller details, call time and duration, reason for calling, and follow-up actions must be reported on call management at melcogroupcom.
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