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Earn 2 CE credits This course was written for dentists, dental hygienists, and assistants. Advanced Communication and Conflict Chris Ellison, The Schuster Center This course has been made possible
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Point by Point guide to filling out advanced communication and conflict and identifying who needs it:
01
Start by understanding the purpose: The advanced communication and conflict form is designed to gather information about an individual's proficiency in communication skills and their ability to handle conflict. It helps assess their level of expertise in these areas and identify any necessary training or support.
02
Fill in personal details: Begin by providing necessary personal information such as name, contact details, job title, and department. This will help identify the person completing the form and locate their record if needed.
03
Evaluate communication skills: This section assesses an individual's communication abilities. It may include questions about verbal and written communication, active listening, effective presentations, and interpersonal skills. Respond honestly and provide examples where possible.
04
Assess conflict management skills: This part focuses on an individual's ability to manage conflicts. It may include questions about problem-solving skills, negotiation abilities, emotional intelligence, and conflict resolution strategies. Reflect on personal experiences and offer insights into how conflicts were managed effectively.
05
Identify improvements: This section allows individuals to reflect on areas where they believe they need improvement in communication and conflict management. It could include questions asking for specific challenges or situations where they struggle or wish to enhance their skills. Be open and honest in addressing these areas.
06
Determine training or support needs: Based on the information provided in the previous sections, this part helps identify what kind of training or support would benefit the individual in enhancing their advanced communication and conflict skills. This could include workshops, coaching, seminars, or resources for self-study.
07
Summarize and sign: Before concluding the form, review the entered information to ensure accuracy. This is also the space to add any additional comments or suggestions relevant to the topic. Finally, sign and date the form to indicate authenticity.

Who needs advanced communication and conflict:

01
Individuals in leadership or management roles: Effective communication and conflict resolution skills are vital for leaders who need to convey messages, manage dynamics, and resolve conflicts within their teams or organizations.
02
Human Resources professionals: HR personnel often deal with employee relations, resolving disputes, and facilitating effective communication between individuals or departments. Advanced communication and conflict skills are crucial for them to excel in their roles.
03
Customer service representatives: Professionals handling customer interactions regularly face challenging situations and conflicts. Advanced communication skills enable them to effectively address customer concerns and conflicts, maintaining positive relationships.
04
Project managers: As project leaders, they need to communicate and manage conflicts among team members, stakeholders, and clients, ensuring smooth project execution.
05
Collaborative teams: Any team working collaboratively on projects, problem-solving, or decision-making benefits from members with advanced communication and conflict management abilities. It fosters healthy communication, enhances productivity, and resolves conflicts constructively.
Remember, advanced communication and conflict skills are beneficial for various professional roles and can positively impact personal relationships as well. By filling out the form and identifying areas of improvement, individuals can take proactive steps towards enhancing their abilities in these crucial areas.
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Advanced communication and conflict refers to the process of disclosing any potential conflicts of interest or communication with stakeholders in a more detailed and comprehensive manner.
Anyone who is involved in decision-making processes or has influence over policies that may be impacted by conflicts of interest.
To fill out advanced communication and conflict, one must provide detailed information about any potential conflicts of interest, communication with stakeholders, and steps taken to mitigate these conflicts.
The purpose of advanced communication and conflict is to increase transparency, accountability, and trust in decision-making processes by identifying and addressing potential conflicts of interest.
Information that must be reported on advanced communication and conflict includes details of any conflicts of interest, communication with stakeholders, and actions taken to address these conflicts.
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