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T.H.O. Software Systems Software solutions for nonprofit organizations How to set up an automated backup on your AS/400-Page 1 of 9 Technical Support Article Title How to set up an automated backup

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How to fill out a technical support article:

1. Start with a clear and concise title that accurately reflects the issue or topic of the article. This helps readers quickly understand what the article is about.
2. Provide a brief introduction to the technical support article, briefly explaining the purpose and importance of the information being provided. This sets the tone for the article and helps readers understand why it is relevant to them.
3. Break down the steps or instructions into clear and logical points. Use bullet points or numbered lists to make the information easy to follow and understand.
4. Use simple and concise language to explain each point. Avoid technical jargon or complex terminology that may confuse readers. Make sure to provide clear explanations and examples to help the reader fully understand each step.
5. Include any necessary warnings or precautions to ensure readers are aware of potential risks or issues they may encounter while following the instructions. This helps them make informed decisions and avoid any unwanted consequences.
6. Provide troubleshooting tips or solutions to common problems that readers may encounter while following the instructions. This helps them overcome any obstacles and successfully complete the technical task.
7. Conclude the technical support article with a summary or conclusion that reinforces the main points covered in the article. It should leave the reader with a clear understanding of the information provided and its significance to their needs.

Who needs a technical support article:

1. Individuals who are experiencing technical issues or problems with a particular product, software, or service. They may need a technical support article to guide them through troubleshooting steps or provide solutions to their problems.
2. Professionals working in technical support roles or IT departments who need a reference guide or resource to assist them in assisting others. A technical support article can provide them with the necessary information to diagnose and resolve issues efficiently.
3. Developers or technical experts who need to document technical processes, configurations, or troubleshooting steps for internal or external use. These individuals may use technical support articles as a way to communicate complex information effectively.

By following these steps and understanding who needs technical support articles, you can create informative and helpful content that effectively addresses the needs of your target audience.

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