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Help Desk Call with Municipalities
12/1/2011
Purpose: The purpose of these calls is to provide ongoing communication to the municipalities on key pieces
of information related to NY EIS. We receive
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How to fill out help desk call with:
01
Begin by gathering all necessary information about the issue or problem. This includes any error messages, screenshots, or any other relevant details.
02
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Include any troubleshooting steps or attempts that have already been taken, along with their results.
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05
Provide contact information for the person experiencing the issue, including name, email, and phone number.
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Keep track of the call reference number or ticket number for future reference and follow-up.
Who needs help desk call with:
01
Employees or staff members who are experiencing technical issues with their computer, software, or any other IT-related problems.
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Customers or clients who are encountering difficulties or have inquiries about a company's products or services.
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Any individual who requires assistance or support from the help desk team in resolving any technology-related issues or concerns.
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What is help desk call with?
Help desk calls involve contacting technical support for assistance with IT-related issues.
Who is required to file help desk call with?
Anyone experiencing IT-related problems can file a help desk call with technical support.
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To fill out a help desk call, provide detailed information about the issue, contact information, and any relevant screenshots or error messages.
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The purpose of a help desk call is to address and resolve IT-related problems efficiently.
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Information such as the nature of the issue, device type, operating system, and any troubleshooting steps already taken should be reported on a help desk call.
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