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Tell us what you think Customer Charter The Council has values that set out how we will work: Forward Thinking we are always ambitious to do better Respect responding to the different needs and aspirations

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Start by gathering all the necessary information. This includes your personal details such as name, address, contact number, and email address. Make sure to provide accurate information to ensure effective communication regarding your complaint.

02

Clearly state the reason for your complaint. Be specific and concise in describing the issue you are facing or the incident that occurred. Include dates, times, and any relevant details that can assist in understanding the situation.

03

Provide any supporting evidence or documentation. If you have any receipts, photographs, or documents that support your complaint, make copies of them and include them with the leaflet. This will strengthen your case and provide evidence for further investigation.

04

Clearly indicate your desired outcome or resolution. State what you expect from the complaint process, whether it is a refund, compensation, an apology, or any other specific action. This will help the relevant authorities understand how they can rectify the situation.

05

Sign and date the leaflet. This shows that you are submitting the complaint voluntarily and that the information provided is accurate to the best of your knowledge.

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Customers or clients who have received unsatisfactory service, defective products, or any other form of poor customer experience.

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Residents of Chorley who wish to voice their concerns or grievances regarding any aspect of local government services, facilities, or policies.

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