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LBA PROFESSIONAL DEVELOPMENT WORKSHOPS Annual Frontline Training on OFAC (Webinar) May 2, 2016 3:30pm 5:00pm Your staff is required to have training on OFAC. In this program we will learn what the
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Who needs annual frontline training on:
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All employees who directly interact with customers or clients on a daily basis should receive annual frontline training.
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This training is essential for customer service representatives, sales associates, receptionists, and any other frontline staff members.
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Additionally, supervisors and managers who oversee frontline employees should also participate in this training to ensure they can provide guidance and support.
By following the instructions outlined above, individuals can successfully fill out the annual frontline training and meet the necessary requirements. This training is crucial for anyone who interacts with customers regularly, as it helps improve their skills, knowledge, and overall performance in customer-facing roles.
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What is annual frontline training on?
Annual frontline training is typically focused on providing staff with the necessary skills and knowledge to effectively serve customers and handle various situations.
Who is required to file annual frontline training on?
All frontline staff members, including but not limited to customer service representatives, retail employees, and hospitality workers, are usually required to complete annual frontline training.
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Annual frontline training can be filled out through online modules, in-person workshops, or a combination of both. Employers may also provide training materials and resources for self-study.
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The purpose of annual frontline training is to ensure that frontline staff members are equipped with the necessary knowledge, skills, and resources to effectively perform their job duties, provide excellent customer service, and adhere to company policies and procedures.
What information must be reported on annual frontline training on?
Annual frontline training typically includes information such as attendance records, training completion certificates, feedback surveys, and any relevant documentation related to the training content.
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