Get the free Help Desk Extended Hours RFPpdf - Michigan Bid System

REQUEST FOR PROPOSAL Extended Hours Help Desk Support RFP 1213-11067B Information Technology Table of Contents QUICK FACTS ................................................................................................................

How to fill out help desk extended hours

Point by point instructions on how to fill out help desk extended hours and the importance of this service are as follows:

1. Start by accessing the help desk system or software that your organization uses. This could be an online portal, a software application, or even just a shared document.
2. Look for the section or option within the help desk system that allows you to set or adjust the extended hours. This might be under a settings menu, configuration options, or a similar tab.
3. Once you have found the option, select it or click on it to open the settings for extended hours. This will typically display a form or input fields where you can specify the days and times that you want the help desk to be available outside of regular working hours.
4. Fill out the form or input fields by entering the desired start and end times for each day that you want to extend the help desk hours. For example, if you want the help desk to be available until 8 PM on weekdays and on weekends from 9 AM to 5 PM, enter those times accordingly.
5. Save or apply the changes to finalize the new extended hours for the help desk. The system will then update and reflect the new schedule, ensuring that support is available during the specified extended hours.

Who needs help desk extended hours:

1. Organizations or businesses that operate globally or have customers in different time zones may require help desk extended hours. This allows them to provide support and assistance to customers regardless of their geographical location.
2. Companies that have employees working in shifts or outside of regular office hours also benefit from help desk extended hours. This ensures that internal support is available to address any technical issues or queries that may arise during non-traditional work hours.
3. Customers or end-users who rely on a product or service offered by an organization may need help desk extended hours. It provides them with the peace of mind that support is available even after regular working hours, allowing them to address any urgent or critical issues that may arise.

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What is help desk extended hours?

Help desk extended hours refer to the additional time during which help desk services are available beyond the regular business hours.

Who is required to file help desk extended hours?

Organizations that provide help desk services or support are required to file help desk extended hours.

How to fill out help desk extended hours?

Help desk extended hours can be filled out by documenting the additional hours of operation and services provided beyond the regular schedule.

What is the purpose of help desk extended hours?

The purpose of help desk extended hours is to ensure that support services are available to users or customers outside of the regular business hours.

What information must be reported on help desk extended hours?

The information reported on help desk extended hours typically includes the date, time, services provided, and any notable incidents or resolutions during the extended hours.