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COMPETENCIES FOR VIRTUAL REFERENCE Initial Skills Assessment Effective delivery of virtual reference services depends on a range of skills and abilities. Some are basic reference skills, other skills

How to fill out competencies for virtual reference

How to fill out competencies for virtual reference:

1. Assess the skills needed: Begin by identifying the specific skills and knowledge required for virtual reference services. This may include proficiency in online communication platforms, research abilities, and customer service skills.
2. Research existing guidelines: Look for existing competencies frameworks or guidelines for virtual reference services. Several professional organizations and libraries offer resources and examples that can serve as a reference point for creating your own competencies.
3. Determine the core competencies: Develop a list of core competencies that align with the needs of your institution and the expectations of the virtual reference service. These may include effective communication, information literacy, problem-solving, and adaptability.
4. Define performance indicators: For each competency, establish clear and measurable performance indicators that will enable you to assess proficiency levels. These indicators can include specific behaviors or outcomes that demonstrate competency in a particular area.
5. Consider different roles: Depending on the context, there may be different roles involved in virtual reference services, such as librarians, staff, or volunteers. Tailor the competencies to the specific roles and responsibilities of each group.
6. Involve stakeholders: Seek input from relevant stakeholders, such as librarians, administrators, or users of virtual reference services. Their perspectives can help ensure that the competencies reflect the needs and expectations of both the staff and patrons.
7. Create a competency framework: Organize the competencies into a framework that outlines the different levels of proficiency, from beginner to expert. This framework can serve as a guide for professional development and training.
8. Review and update regularly: Competencies for virtual reference services should be periodically reviewed and updated to reflect changes in technology, user needs, or best practices in the field.

Who needs competencies for virtual reference?

1. Librarians and library staff: Competencies for virtual reference are essential for librarians and library staff who provide virtual reference services. These competencies ensure that they have the necessary skills and knowledge to assist users effectively in an online environment.
2. Institutions and organizations: Libraries, academic institutions, and other organizations offering virtual reference services need competencies to establish consistent standards and expectations for their staff. These competencies help in hiring, training, and assessing the performance of individuals involved in virtual reference.
3. Users of virtual reference services: Although not directly responsible for filling out the competencies, users benefit from the existence of competencies for virtual reference. Well-trained and competent staff can provide high-quality assistance and meet the needs of users effectively, resulting in a positive user experience.

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What is competencies for virtual reference?

Competencies for virtual reference are the skills, knowledge, and abilities required for providing reference services in a virtual setting.

Who is required to file competencies for virtual reference?

Librarians or library staff members who are responsible for providing virtual reference services are required to file competencies for virtual reference.

How to fill out competencies for virtual reference?

Competencies for virtual reference can be filled out by completing a form or template provided by the library or institution, outlining the necessary skills and knowledge.

What is the purpose of competencies for virtual reference?

The purpose of competencies for virtual reference is to ensure that librarians and library staff are adequately prepared and trained to provide effective reference services in a virtual environment.

What information must be reported on competencies for virtual reference?

Competencies for virtual reference should include a list of required skills, knowledge areas, and training completed by the librarian or library staff member.