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High Risk Calls BY KEVIN WILL ETT PUBLIC SAFETY TRAINING CONSULTANTS www.pstc911.com Monday, March 10 or Tuesday, March 11, 2008, Holiday Inn Reliant Hotel 8111 Kirby Drive Houston Agenda: Responder

How to fill out high risk calls

How to fill out high risk calls:

1. Start by assessing the level of risk associated with the call. Determine if it falls under the category of high risk and requires special attention and precautions.
2. Gather all necessary information before initiating the call. This includes the client's background, previous history, and any relevant case details that could impact the conversation.
3. Prepare a script or outline of the key points to address during the call. This will help ensure that all important information is covered and nothing is overlooked.
4. Remain calm and composed throughout the call, even in high-pressure situations. Maintain a professional demeanor and listen carefully to the client's concerns or issues.
5. Use effective communication techniques, such as active listening and empathy, to establish a rapport with the client. This will help build trust and facilitate a more constructive conversation.
6. Take thorough notes during the call to document all important details. This will serve as a reference for future interactions and provide a clear record of the conversation.
7. If the call becomes challenging or escalates, it may be necessary to involve a supervisor or higher-level support to ensure a proper resolution.

Who needs high risk calls:

1. Individuals or businesses facing critical or sensitive situations may require high risk calls. This can include cases involving legal matters, financial disputes, or potential safety risks.
2. Clients who have a history of aggressive or threatening behavior may also necessitate high risk calls. These can include individuals with a known propensity for violence or those who pose a risk to themselves or others.
3. Certain industries or professions, such as law enforcement, security, or emergency services, often encounter high risk calls as part of their regular duties. These professionals are trained to handle potentially dangerous or volatile situations.

In summary, filling out high risk calls involves thorough preparation, effective communication, and the ability to handle challenging circumstances. High risk calls may be required by individuals, businesses, or professionals who face critical situations that require special attention and precautions.

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