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Get the free Customer-facing grid performance measures consultation Appendix A.1: Feedback form

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This document serves as a feedback form for customers to provide input on performance measures related to grid reliability and customer service expectations.
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How to fill out Customer-facing grid performance measures consultation Appendix A.1: Feedback form

01
Read the instructions provided in the feedback form carefully.
02
Identify the performance measures relevant to your customer-facing grid operations.
03
For each performance measure, provide a rating based on your experience (e.g., Excellent, Good, Fair, Poor).
04
Include specific comments or feedback to elaborate on your ratings.
05
Submit any additional suggestions or insights in the designated section of the form.
06
Review your responses for clarity and completeness before submitting the form.

Who needs Customer-facing grid performance measures consultation Appendix A.1: Feedback form?

01
Customer service teams involved in grid operations.
02
Management teams seeking to improve customer-facing performance.
03
Stakeholders interested in evaluating customer satisfaction and operational effectiveness.
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The Customer-facing grid performance measures consultation Appendix A.1: Feedback form is a document used to collect feedback and insights from stakeholders regarding the performance measures applicable to customer interactions with the grid.
Entities that are involved in customer interactions related to grid performance, including utility companies, regulatory bodies, and other stakeholders, are required to file the Customer-facing grid performance measures consultation Appendix A.1: Feedback form.
To fill out the Customer-facing grid performance measures consultation Appendix A.1: Feedback form, respondents should provide their contact information, select relevant performance measures, provide feedback based on their experiences, and submit the form within the specified deadline.
The purpose of the Customer-facing grid performance measures consultation Appendix A.1: Feedback form is to gather valuable feedback from customers and stakeholders to improve grid performance metrics, enhance customer satisfaction, and ensure accountability.
The information that must be reported on the Customer-facing grid performance measures consultation Appendix A.1: Feedback form includes the respondent's name, organization, contact details, specific grid performance measures being commented on, and detailed feedback or suggestions for improvement.
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