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Touchpoint Blank Touchpoint Name: DISPLAY / Housing Assessment Form Name: Date: / / Completed by: Completed on behalf of: Identifier: DISPLAY If 60 years or older, then the score will be 1 1. Age
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Touchpoint is a point of contact or interaction between a company and a customer.
All employees who have direct contact with customers are required to file touchpoint entries.
A touchpoint can be filled out using a digital form or CRM system, where details of the customer interaction are recorded.
The purpose of a touchpoint is to track customer interactions, monitor customer satisfaction, and improve overall customer experience.
Information such as customer name, contact details, date of interaction, nature of interaction, and any follow-up action taken must be reported on touchpoint.
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