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BROADBAND MIGRATIONS HANDBOOK AUTHOR: ISSUE 4 WHOLESALE DATE: 16/10/2014 Contents Page Introduction 3 CP End User Migrations Explained 3 Provide with MAC (singleton process) 3 Bulk Migration Process
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How to fill out broadband migrations

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How to fill out broadband migrations:

01
Determine your current broadband provider and the specific plan or package you are subscribed to. This information is essential for a smooth migration process.
02
Research and compare different broadband providers and plans available in your area. Consider factors like speed, reliability, pricing, customer support, and any additional features or perks offered.
03
Contact your chosen broadband provider and inquire about the migration process. They will usually guide you through the necessary steps and provide any required documentation or forms.
04
Gather all the necessary documents, such as proof of identification, address verification, and any existing contracts or agreements with your current provider. Your new broadband provider may request these to verify your eligibility for migration.
05
Fill out any migration forms provided by your new broadband provider accurately and completely. Ensure that all the required information is provided, including your current account details and any additional services you wish to subscribe to.
06
Double-check all the details before submitting the migration forms. Inaccurate or missing information can lead to delays in the migration process.
07
If required, coordinate with your current broadband provider to schedule the disconnection of your existing service, ensuring a seamless transition to the new broadband connection.

Who needs broadband migrations:

01
Individuals or families looking to switch to a different broadband provider due to dissatisfaction with their current service. This can be due to slow speeds, frequent outages, or poor customer support.
02
Businesses or organizations that require a more reliable and faster internet connection to support their operations. This can include better communication channels, cloud services, online transactions, or data-intensive activities.
03
People relocating to a new area where their current broadband provider may not be available. In such cases, migrating to a new provider is necessary to ensure continuous internet access.
04
Customers looking for better pricing or promotional offers. Broadband providers often have introductory deals or discounts that can be beneficial for customers looking to save money on their monthly internet bills.
05
Individuals or businesses seeking additional features or services that their current provider does not offer. This can include features like fiber-optic connectivity, higher bandwidth options, or specialized packages for specific needs (e.g., gaming, streaming, or video conferencing).
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Broadband migrations refer to the process of transitioning from one broadband service provider to another.
Broadband service providers are required to file broadband migrations.
Broadband migrations can be filled out by submitting the required information online through the designated platform.
The purpose of broadband migrations is to track and monitor the movement of broadband services between providers.
Information such as the types of services being migrated, the reasons for migration, and the customer base affected must be reported on broadband migrations.
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