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Managed Support Services April 201511. Introduction The Purpose of this Request for Proposal (RFP) is to invite potential Suppliers (herein with referred to as Bidders) to submit bids for ICT Managed
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How to fill out managed support services:

01
Identify your specific IT needs: Determine the areas in which your organization requires support, such as network management, security, hardware maintenance, software updates, or help desk services.
02
Research potential managed service providers: Look for reputable providers who offer the services you require and have experience in your industry. Consider factors like their track record, customer reviews, certifications, and pricing structure.
03
Define your expectations: Clearly communicate your expectations and requirements to the managed service provider. Establish service level agreements (SLAs) that outline response times, resolution times, and the scope of support.
04
Collaborate on a tailored solution: Work closely with the managed service provider to design a support plan that aligns with your specific needs. This may involve identifying the appropriate monitoring tools, access permissions, and escalation paths.
05
Implement the agreed-upon solution: Once the support plan is finalized, collaborate with the provider to implement the necessary changes, configure systems, and integrate their monitoring and reporting tools into your environment.
06
Monitor and evaluate performance: Regularly review the performance metrics and reports provided by the managed service provider. Ensure they are meeting the agreed-upon SLAs and address any concerns or areas for improvement.
07
Maintain open communication: Maintain clear and consistent communication with the managed service provider. This includes reporting any issues promptly, discussing any changes or upgrades needed, and staying informed about new services or technologies they may offer.
08
Periodically review and update the support plan: As your organization evolves, periodically review and update the support plan with the managed service provider. This ensures that the level of support offered continues to meet your changing needs.

Who needs managed support services:

01
Small and medium-sized businesses: SMBs often lack the resources or expertise to handle their IT needs in-house. Managed support services provide them with access to skilled professionals who can handle their technology infrastructure, support, and troubleshooting.
02
Large enterprises: Even large organizations with internal IT departments can benefit from managed support services. It allows them to offload routine tasks, focus on strategic initiatives, and tap into specialized expertise when needed.
03
Industries with strict compliance requirements: Certain industries, such as healthcare, finance, or government, have stringent regulations regarding data security and privacy. Managed support services can help these organizations stay compliant by providing robust security measures, data backups, and disaster recovery solutions.
04
Businesses with remote or distributed teams: Companies with remote or distributed teams can benefit from managed support services that offer remote monitoring and troubleshooting. This ensures consistent support regardless of the physical location of the employees.
05
Organizations experiencing rapid growth or expansion: Businesses that are rapidly growing or expanding into new markets may find it challenging to scale their IT infrastructure and support capabilities. Managed support services can provide scalable solutions, allowing organizations to grow without IT limitations.
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Managed support services refers to outsourcing IT services to a third-party provider who manages and maintains a company's IT infrastructure and systems.
Companies that have outsourced their IT support services to a third-party provider are required to file managed support services.
Managed support services can be filled out by providing details of the outsourcing agreement, services provided, and any changes made during the reporting period.
The purpose of managed support services is to ensure that companies have access to professional IT support and maintenance services to keep their systems running smoothly.
Information such as the scope of services, service level agreements, costs, and any amendments to the agreement must be reported on managed support services.
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