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CUSTOMER COMPLAINTS & DISPUTE RESOLUTION POLICY TATIANA DISTRICT COUNCIL CUSTOMER COMPLAINTS AND DISPUTE RESOLUTION POLICY Rev 03 (14th July 2015) 1 of 10 TATIANA DISTRICT COUNCIL CUSTOMER COMPLAINTS
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Begin by clearly identifying the issue at hand. Clearly state the nature of the complaint or dispute, providing all relevant details such as the date, time, and location of the incident.
02
Gather and organize any supporting documentation or evidence that can help strengthen your case. This may include receipts, photographs, emails, or any other relevant information.
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Contact the appropriate department or individual responsible for handling customer complaints and disputes. This could be a customer service representative, a manager, or a designated department within the organization.
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Present your complaint or dispute in a concise and respectful manner. Clearly and calmly explain the issue, being sure to include all relevant information. Use specific examples and avoid making exaggerated or emotionally-charged statements.
05
Offer a proposed resolution or outcome that you believe would be fair and reasonable. This can help guide the conversation towards finding a satisfactory solution.
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Keep a record of all communication and interactions related to the complaint or dispute. Take notes during phone calls, save emails, and make copies of any written correspondence.

Who needs customer complaints and disputes?

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Customers who have experienced unsatisfactory service, faulty products, or any other form of dissatisfaction from a company or organization.
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Businesses or organizations that strive to improve their products, services, and overall customer experience. Customer complaints and disputes provide valuable feedback and insight into areas that require improvement.
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Consumer protection agencies and regulatory bodies that oversee fair business practices. By receiving and addressing customer complaints and disputes, these organizations can ensure that companies adhere to certain standards and regulations.
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Customer complaints and disputes are issues raised by customers regarding products or services that they have purchased.
Any customer who has a concern or issue with a product or service may file a customer complaint or dispute.
Customers can fill out customer complaints and disputes by contacting the company directly, either by phone, email, or in person.
The purpose of customer complaints and disputes is to address and resolve issues that customers may have with products or services.
Customer complaints and disputes should include details of the issue, the product or service in question, and any relevant purchase information.
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