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International Journal of Managerial Studies and Research (IJ MSR) Volume 3, Issue 10, October 2015, PP 7386 ISSN 23490330 (Print) & ISSN 23490349 (Online) www.arcjournals.orgCustomer Complaints and
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Customer complaints and formir must include details of the complaint, customer contact information, and steps taken to resolve the issue.
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