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SOP Title: Customer Complaint Procedure SOP GQA006 Page 1 of 1 CUSTOMER COMPLAINT FORM. Directed to: Customer Complaints Department (GPA) 1 New Road, Brand Gardens.
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How to fill out customer complaint form

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How to fill out a customer complaint form:

01
Start by clearly identifying the purpose of the form. Make sure you understand what specific information you need to provide and why it is important.
02
Begin by providing your personal information. This typically includes your name, contact details, and any relevant identification numbers such as customer or account numbers.
03
Next, describe the nature of your complaint. Be as detailed and specific as possible, highlighting any important dates, times, or events related to the issue.
04
If applicable, include any supporting documentation that could strengthen your case. This may include receipts, invoices, photographs, or any other evidence that supports your complaint.
05
Offer possible solutions or suggestions for resolving the complaint. This demonstrates your willingness to work with the company to find a resolution.
06
Finally, sign and date the complaint form to indicate that the information provided is accurate and truthful.

Who needs a customer complaint form:

01
Customers who have experienced a problem, issue, or dissatisfaction with a product or service may need a customer complaint form. It provides a formal channel for raising concerns and seeking resolution.
02
Companies and organizations also require a customer complaint form to ensure that all complaints are recorded, investigated, and addressed appropriately. It allows them to track trends, identify opportunities for improvement, and ultimately enhance customer satisfaction.
03
Additionally, regulatory bodies or authorities may request complaint forms from companies as part of their oversight and compliance activities. This helps ensure that businesses are handling customer complaints in accordance with applicable laws and regulations.
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Customer complaint form is a document used to report a customer concern or issue.
Any individual or organization who has a complaint about a product or service.
Fill out the necessary details such as name, contact information, description of the complaint, and any supporting documentation.
To provide a formal way for customers to express their concerns and for companies to address and resolve those concerns.
Customer's name, contact information, details of the complaint, date of the incident, and any supporting documents.
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