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Children and Young Peoples Service Dish forth Airfield CP School GENERAL COMPLAINTS POLICY March 2014 Governing Body Policy Date reviewed and adopted: 13th March 2014 A responsive County Council providing

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How to fill out general complaints

How to fill out general complaints:

01

Start by clearly stating your concern: Begin your general complaint by clearly stating what the issue or problem you are experiencing. Be concise and specific in your description to ensure that the recipient understands the nature of your complaint.

02

Provide relevant details: To support your complaint, include any relevant details such as dates, times, locations, people involved, or any other pertinent information. This will help the recipient get a better understanding of the situation and investigate it more effectively.

03

Include any supporting documentation: If you have any supporting documentation that validates your complaint, such as photographs, receipts, or emails, be sure to attach or include them along with your complaint. This will provide solid evidence and strengthen your case.

04

Explain the impact: Describe the impact or consequences the issue has had on you or others. Whether it has caused financial loss, emotional distress, or any other negative effect, clearly explain how the situation has affected you and why it needs to be addressed urgently.

05

Suggest a resolution: It is often helpful to propose a potential solution or resolution to the issue in your complaint. This shows that you are invested in finding a mutually agreeable outcome and can help expedite the resolution process.

06

Keep the tone professional and respectful: Maintain a professional and respectful tone throughout your complaint. Avoid using offensive or inflammatory language, as it may diminish the seriousness of your concerns and hinder a positive response.

Who needs general complaints?

General complaints can be submitted by anyone who has a complaint or concern about a product, service, organization, or individual. It could be customers who have received poor service, clients who are dissatisfied with a product or service, employees who have encountered issues at the workplace, or members of the public who have witnessed misconduct or wrongdoing.

The purpose of general complaints is to bring attention to a problem or issue, seek resolution or justice, and highlight areas that need improvement. These complaints can be directed towards customer service departments, regulatory authorities, management teams, or any other relevant party responsible for addressing and resolving complaints.

By filing a general complaint, individuals can voice their concerns, share their experiences, and seek appropriate action or resolution to ensure their rights and interests are protected.

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What is general complaints?

General complaints are complaints or concerns raised by individuals about a service or product they have received.

Who is required to file general complaints?

Anyone who has a complaint or concern about a service or product can file a general complaint.

How to fill out general complaints?

General complaints can be filled out online, by phone, or in person at the appropriate customer service center.

What is the purpose of general complaints?

The purpose of general complaints is to address issues and improve customer satisfaction with the service or product.

What information must be reported on general complaints?

General complaints should include details about the issue, any relevant dates or times, and contact information for follow-up.

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