Get the free CUSTOMER COMPLAINT INVESTIGATION FORM

WAKEFIELD REGIONAL COUNCIL Doc. ID: Version No: Adopted: Last Review Date: Next Review Date: A14 F1 1 May 2014 May 2016 CUSTOMER COMPLAINT & INVESTIGATION FORM WRITTEN COMPLAINT DOCUMENT DETAILS FILE

How to fill out customer complaint investigation form

How to fill out customer complaint investigation form:

1. Start by filling out your personal information section, including your name, contact information, and any relevant details such as your job title or department.
2. Next, provide details about the customer making the complaint. Include their name, contact information, and any relevant details about their interaction with your company or product.
3. In the complaint description section, clearly state the customer's complaint. Provide as much detail as possible, including dates, times, and any supporting documentation or evidence.
4. Use the investigation section to outline the steps you will take to address the complaint. This may include conducting interviews, reviewing records, or seeking additional information.
5. Make sure to include any relevant attachments or supporting documents, such as emails, invoices, or photographs, that can help with the investigation.
6. Keep a record of any actions taken to address the complaint or resolve the issue. Include dates, names of individuals involved, and the outcome of any actions taken.
7. Finally, sign and date the form to indicate completion.

Who needs customer complaint investigation form:

1. Companies and organizations that value customer feedback and strive to address customer concerns in a timely and effective manner.
2. Customer service departments or teams responsible for handling and resolving customer complaints.
3. Regulatory bodies or oversight agencies that require businesses to document and investigate customer complaints as part of their compliance obligations.

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What is customer complaint investigation form?

The customer complaint investigation form is a document used to record and investigate complaints made by customers.

Who is required to file customer complaint investigation form?

Any employee or representative of a company who receives a complaint from a customer is required to file a customer complaint investigation form.

How to fill out customer complaint investigation form?

To fill out the customer complaint investigation form, the employee must document the details of the complaint, including the customer's contact information, description of the complaint, and any follow-up actions taken.

What is the purpose of customer complaint investigation form?

The purpose of the customer complaint investigation form is to track and address customer complaints in a timely and systematic manner.

What information must be reported on customer complaint investigation form?

The customer complaint investigation form must include the customer's contact information, date of the complaint, description of the complaint, actions taken to address the complaint, and resolution.