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AGENDA ITEM N. O a NORTH LANCASHIRE COUNCIL REPORT To: Education Committee Subject: Service Level Agreement with Partner Nurseries From: Director of Education Purpose of Report The report details
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What is service level agreement?
A service level agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected from the service provider.
Who is required to file service level agreement?
Service providers are required to file a service level agreement with their customers.
How to fill out service level agreement?
To fill out a service level agreement, both parties need to clearly define the services to be provided, the expected service levels, and any penalties for not meeting those levels.
What is the purpose of service level agreement?
The purpose of a service level agreement is to set clear expectations for both parties, ensure accountability, and provide a basis for measuring performance.
What information must be reported on service level agreement?
A service level agreement must include details about the services to be provided, the expected performance levels, any penalties for non-compliance, and the process for resolving disputes.
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