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Channel shifting and multichannel enablement in the public sector Transversal white paper www.transversal.com 2 Channel shifting and multichannel enablement in the public sector Proprietary and confidential
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Channel shifting refers to the movement of customers from one channel to another, while multichannel refers to using multiple channels to interact with customers.
Companies that utilize multiple channels to reach their customers are required to file channel shifting and multichannel.
Channel shifting and multichannel can be filled out by providing data on customer interactions across different channels.
The purpose of channel shifting and multichannel is to track customer behavior and optimize communication strategies.
Information such as customer engagement metrics, channel preferences, and conversion rates must be reported on channel shifting and multichannel.
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