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Thank you for calling the Customer Service line at Anthem Blue Cross and Blue Shield. MAIN MENU You will need the following information to access information: Member ID, date of birth and Zip code

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What is member interactive voice response?

Member interactive voice response is a system that allows members to interact with a computerized voice system by using their telephone keypad to enter responses or make selections.

Who is required to file member interactive voice response?

Members who have implemented an interactive voice response system for their customers or clients are required to file member interactive voice response.

How to fill out member interactive voice response?

To fill out member interactive voice response, members need to provide accurate information about the implementation and usage of their interactive voice response system, including any relevant statistics or data.

What is the purpose of member interactive voice response?

The purpose of member interactive voice response is to gather information about the implementation and usage of interactive voice response systems by members, in order to track industry trends and ensure compliance with regulatory requirements.

What information must be reported on member interactive voice response?

Members must report information related to the implementation and usage of their interactive voice response system, including statistics on call volumes, call durations, and system performance.

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