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Cisco Finesse agent & supervisor setup Last Updated: November 16, 2015Table of ContentsFinesse Agent Setup Procedure ...................................................................................................
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How to fill out cisco finesse - agent
How to fill out Cisco Finesse - Agent:
01
Open the Cisco Finesse application on your computer.
02
Enter your login credentials, including your username and password.
03
Once logged in, you will be directed to the main dashboard of the Cisco Finesse - Agent interface.
04
Familiarize yourself with the various tabs and options available on the dashboard, such as the Call Control Panel, Team Performance, and Chat tabs.
05
To start receiving calls, ensure that the state of your agent status is set to "Ready." If it is not, click on the drop-down menu next to your name and select "Ready" from the options.
06
When a call comes in, it will be displayed on the Call Control Panel. Accept the call by clicking the "Answer" button.
07
During the call, you can utilize various features such as call transfer, hold, and conference call by using the buttons available on the Call Control Panel.
08
After the call is finished, click the "End" button to disconnect.
09
If you encounter any technical issues or need assistance, click on the "Help" tab to access troubleshooting resources or contact support.
Who needs Cisco Finesse - Agent:
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Call center agents who handle incoming customer calls.
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Customer service representatives who assist customers over the phone.
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Tech support personnel who provide technical assistance to customers remotely.
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Sales representatives who make outbound calls to prospects and clients.
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Any individual or team responsible for managing and handling phone calls in an organization.
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What is cisco finesse - agent?
Cisco Finesse - Agent is a desktop application that provides agents with a single integrated interface to manage phone calls, emails, and chats.
Who is required to file cisco finesse - agent?
Agents who are using the Cisco Finesse system are required to use and file reports through the Cisco Finesse - Agent application.
How to fill out cisco finesse - agent?
Agents can fill out the Cisco Finesse - Agent application by logging in with their credentials, selecting the appropriate option for the task they want to perform, and inputting necessary information.
What is the purpose of cisco finesse - agent?
The purpose of Cisco Finesse - Agent is to streamline and optimize the communication tasks of agents by providing a centralized interface for managing calls, emails, and chats.
What information must be reported on cisco finesse - agent?
Agents must report details of their interactions with customers, including call duration, call outcomes, email responses, and chat logs.
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