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CENAC Seeks CPC Intervention In Fraudulent Visa SMS Charges By The Civil Society Network Against Corruption (CENAC) has urged the Consumer Protection Council (CPC) to investigate the activities and business operations of VFS Global Services, a visa application company carrying out business in Abuja and Lagos, for charging a non-negotiable rate of N400 (Four A Hundred Area) for SMS. In a petition forwarded to the Director-General of the Commission and signed by the networks' chairman, Mr Olanrewaju Suraj, CENAC said it is demanding an urgent investigation of the VFS Global Services because it is fraudulent, unconscionable and exploitative. The petition read: We write to formally lay a complaint against the business operations and actions of VFS Global Services and Operation; a visa application company carrying out business in Abuja and Lagos. The said company as part of its purported services to be rendered to visa applicants in Abuja and Lagos charge a non-negotiable rate of N400 (Four A Hundred Area) for SMS to be sent to visa applicants as regards the status of their application and incidental matters. CENAC noted further that the said service has been seen to be ineffective, fraudulent, unconscionable and exploitative. It raised the issue of unconscionable charges and exploitation of consumers, adding that, the VFS Global Services camp; Operation Company charge a mandatory SMS rate from visa applicants and the said service is designed in such a way that same is not optional, thus stifling competition and imposing the excessively high rate on the applicants. This is in utter breach of consumers right to choose and access to variety of quality products and services at competitive prices. The average amount chargeable by all communication companies for SMS is the rate of N4 (Four Area) only and the said rate is way cheaper when utilizing bulk SMS service which comes at an average rate of about N1.50k (One Area, Fifty Kobe) only, we are reliably convinced that VFS Global utilizes the said cheaper alternative. On the whole, in a normal visa application, the SMS notification usually required to be sent is less than four SMSes which at most will cost about N20 (Twenty Area) only, leaving an excess of about N380 (Three A Hundred Area) unaccounted for, in an obvious exploitation of applicants and an overcharge aimed at depriving them of their hard-earned money. Similarly, the coalition identified the inefficiency of SMS service, stating that, disturbingly, the said VFS Global Services and operation company in an overwhelming majority of established cases negligently and or fraudulently fail to send the relevant SMS to update applicants of the status of their application as promised despite the unrefundable payment made to that effect. This is in a flagrant breach of consumers right to satisfaction of basic needs, as the said company owes a duty to ensure that their services meet the standard of quality promised such that there is value for money in...
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