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This document describes the service agreement for Dell ProSupport for Microsoft Lync, outlining support services, customer responsibilities, and terms of service.
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How to fill out dell prosupport microsoft lync
How to fill out Dell ProSupport Microsoft Lync Support Service Description
01
Begin with the title 'Dell ProSupport Microsoft Lync Support Service Description'.
02
Provide a brief overview of the service, explaining its purpose and benefits.
03
List the key features of the support service, including response times and coverage hours.
04
Define the scope of support provided, detailing what issues are covered and any exclusions.
05
Include contact information for support access, such as phone numbers or email addresses.
06
Specify any prerequisites or system requirements for using Microsoft Lync.
07
Mention any relevant service level agreements (SLAs) associated with the support service.
08
Conclude with any additional information or resources for customers looking for more help.
Who needs Dell ProSupport Microsoft Lync Support Service Description?
01
Businesses using Microsoft Lync who require reliable technical support.
02
IT departments looking for expert assistance with Lync issues.
03
Organizations that prioritize uptime and need quick resolution for communication tools.
04
Companies that need to ensure compliance with communication standards and best practices.
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People Also Ask about
What is Dell ProSupport service description?
It monitors your devices and proactively detects hardware issues that may occur. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. Four-hour (4) parts locations stock essential operational components as determined by Dell Technologies.
What do Dell support services do?
Support Services provide technical support and instructions on how to request a warranty repair or replacement due to a manufacturing defect on certain Dell products. U.S. and Canadian customers may review Dell's limited Dell-branded hardware warranty.
What is Dell Pro Plus support?
The ProSupport Plus designated Technical CSM is a remote resource that provides a wide range of system, environmental and customer success capabilities designed to reduce downtime and maximize the overall support experience from Dell.
What is Dell Pro support?
Dell ProSupport includes Dell Comprehensive Software Support for select Dell OEM end-user applications, operating Supported Products, and firmware on Supported Products (the “Covered Software Products”).
What is the difference between Dell ProSupport and Basic Support?
Basic Hardware Service Hardware repair and replacement during local business hours. The most basic level of support. Dell ProSupport Premium hardware and software support available around the clock, 24x7x365. Single point of accountability with highly-trained experts.
What is Dell NBD ProSupport?
ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer
What is a pro support warranty?
ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.
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What is Dell ProSupport Microsoft Lync Support Service Description?
The Dell ProSupport Microsoft Lync Support Service Description is a service that provides dedicated support for Microsoft Lync environments, ensuring that businesses have access to technical assistance, troubleshooting, and maintenance to optimize their communication systems.
Who is required to file Dell ProSupport Microsoft Lync Support Service Description?
Typically, the filing of the Dell ProSupport Microsoft Lync Support Service Description is required by IT administrators or support personnel within organizations that utilize Microsoft Lync for their communication needs.
How to fill out Dell ProSupport Microsoft Lync Support Service Description?
To fill out the Dell ProSupport Microsoft Lync Support Service Description, users should provide detailed information about their environment, including the technical setup, specific issues encountered, and any relevant logs or documentation to assist the support team.
What is the purpose of Dell ProSupport Microsoft Lync Support Service Description?
The purpose of the Dell ProSupport Microsoft Lync Support Service Description is to establish a clear understanding between the customer and Dell regarding the support services offered, including scope, response times, and any limitations, to ensure effective and timely resolution of Lync-related issues.
What information must be reported on Dell ProSupport Microsoft Lync Support Service Description?
The information that must be reported includes details such as the organization’s name, contact information, specific Microsoft Lync version being used, a description of the issues faced, steps already taken to resolve the issue, and any error messages received.
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