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SUMMER 2011 NEWSLETTER IN THIS ISSUE World Hepatitis Day July 28th 2011 What can a helpline do for you? Resilience in people with hepatitis C Dr Jo Nicholson reports ISSUE 7 CONTENTS Dear Patient
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Remember, helplines are designed to support and assist individuals in need, offering them a non-judgmental and compassionate space to seek help and find appropriate solutions to their concerns.
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A helpline is a phone service that offers support and guidance to individuals in need.
Organizations or individuals who operate a helpline may be required to file certain reports or documentation.
Filling out a helpline report may involve providing information about the number of calls received, types of issues addressed, and resources offered to callers.
The purpose of a helpline is to provide assistance, support, and information to those in need, often in times of crisis or distress.
Information that may need to be reported on a helpline includes call volume, issues discussed, resources provided, and any follow-up actions taken.
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