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This document addresses issues experienced by Manulife clients due to security enhancements in Adobe Reader, detailing common problems and solutions for accessing PDF documents.
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Prepare a file. Use the Add New button to start a new project. Then, using your device, upload your file to the system by importing it from internal mail, the cloud, or adding its URL.
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How to fill out Changes to Adobe Reader affecting some Manulife clients

01
Open Adobe Reader on your device.
02
Go to the 'Help' menu located at the top of the window.
03
Select 'Check for Updates' to ensure you have the latest version.
04
If an update is available, follow the prompts to download and install it.
05
Once updated, restart Adobe Reader.
06
Open the specific documents associated with Manulife clients.
07
Verify that documents display correctly and all functionalities are intact.

Who needs Changes to Adobe Reader affecting some Manulife clients?

01
Manulife clients who utilize Adobe Reader for document viewing.
02
Individuals experiencing issues with viewing or interacting with Manulife-related documents.
03
Clients who have been notified about changes affecting Adobe Reader functionalities.
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Changes to Adobe Reader affecting some Manulife clients refer to updates in Adobe Reader's functionality or compatibility that may impact how clients interact with Manulife documents, potentially leading to issues in viewing or submitting forms.
Clients and users of Manulife services who utilize Adobe Reader for document submission or interaction may be required to file any concerns or issues arising from the changes.
To fill out the necessary documentation regarding changes, clients should gather the required information, adhere to the provided guidelines, and submit the completed forms through the specified channels, ensuring all details are accurate.
The purpose is to inform clients about updates or issues with Adobe Reader that may affect their ability to access or complete necessary forms and ensure they have the right information to report problems.
Clients must report details such as the nature of the issue experienced, the version of Adobe Reader used, any error messages received, and how it has affected their ability to perform tasks related to Manulife services.
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