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This document is used to report fraudulent use of a credit or debit card by the cardholder, ensuring that the credit union has the necessary information to investigate the claim.
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How to fill out cardholder dispute form

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How to fill out Cardholder Dispute Form

01
Obtain the Cardholder Dispute Form from your bank or credit card issuer's website.
02
Fill in your personal information, including your name, address, and contact details.
03
Provide your credit card number, but make sure to protect sensitive information.
04
Describe the transaction you are disputing, including the date, amount, and any relevant merchant details.
05
Explain the reason for your dispute clearly and concisely.
06
Attach any supporting documents, such as receipts or statements related to the transaction.
07
Review the form for accuracy and completeness before submitting.
08
Sign and date the form as required.
09
Submit the form via your bank’s preferred method - mail, fax, or online submission.

Who needs Cardholder Dispute Form?

01
Anyone who has experienced fraudulent transactions on their credit card.
02
Customers who did not receive goods or services they paid for.
03
Individuals who were charged incorrectly or overcharged by a merchant.
04
Any cardholder wishing to contest a transaction for any legitimate reason.
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Narrate what happened with dates. Second, include any supporting documents in dealing with merchant with your dispute. That makes the letter stronger. Also if you have a lawyer contact, add the name as a cc to the letter to give it added leverage. Finally, make mention of the length of time you have been a customer.
To Whom It May Concern: My account statement or my online account information shows a payment that should not have been made. I am writing to tell you that the payment was an unauthorized transfer. My bank account number is [x-x].
Start with your contact details, then include the invoice number and date. Clearly state the dispute, detailing reasons for the disagreement. Request a resolution, such as a corrected invoice or further documentation. Close politely, asking for prompt attention, and provide your contact information for follow-up.
A disputed transaction is one where a customer questions the validity of a transaction initiated through his/her registered Debit/Credit Card account. Customers may report a disputed transaction for various reasons, as mentioned below: Unauthorized transactions. Excessive charges.
I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, “the items weren't delivered,” “I was overcharged,” “I returned the items,” “I did not buy the items,” etc.].
Your letter should identify each item you dispute, state the facts, explain why you dispute the information, and ask that the business that supplied the information take action to have it removed or corrected. You may want to enclose a copy of your report with the item(s) in question circled.

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The Cardholder Dispute Form is a document used by cardholders to formally report discrepancies or issues related to transactions on their credit or debit cards.
Anyone who has a transaction dispute related to their credit or debit card, including unauthorized charges, billing errors, or other transaction-related issues, is required to file a Cardholder Dispute Form.
To fill out the Cardholder Dispute Form, the cardholder must provide their personal information, details about the disputed transaction including the date, amount, and merchant, as well as a description of the dispute and any supporting documentation.
The purpose of the Cardholder Dispute Form is to officially document the cardholder's dispute, allowing the financial institution to investigate the claim and resolve the issue.
The information required includes the cardholder's name and contact details, the card number (partial), transaction date, transaction amount, merchant name, a detailed description of the dispute, and any relevant supporting documents.
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