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Customer Expectation Document 9 May 2011 Getting the Most out of your Digital Ink jet Press Edition 1.7 Author: Nick Man sell Rapid Packaging Services Pty. Ltd., 8/1517 Gibbs Street, Chatswood, NSW
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How to fill out customer expectation document
Point by point, here is how to fill out a customer expectation document and who needs it:
01
Start with the purpose: Clearly define the purpose of the customer expectation document. State why it is being created and what goals it aims to achieve.
02
Identify key stakeholders: Determine who will be involved in the process and who will benefit from the document. This may include internal teams, management, customers, or external partners.
03
Gather input: Seek input from different stakeholders to understand their expectations. Conduct interviews, surveys, or hold meetings to gather relevant information and insights.
04
Define expectations: Based on the gathered input, clearly define the expectations of each stakeholder. Be specific and ensure that the expectations are realistic and achievable.
05
Prioritize expectations: Prioritize the expectations based on their importance and relevance to the overall project or business objectives. This will help with resource allocation and decision making.
06
Document the expectations: Create a structured format to document the expectations. Include sections such as stakeholder name, expectation description, priority level, and any additional notes or details.
07
Communicate and validate: Share the customer expectation document with the stakeholders for validation and feedback. Ensure that everyone agrees with the documented expectations and make any necessary revisions.
08
Update and refine: As the project or business evolves, continuously update and refine the customer expectation document. It should be a living document that reflects the changing needs and priorities of the stakeholders.
09
Review and monitor: Regularly review the customer expectation document to ensure that the expectations are being met. Use it as a reference tool to monitor progress and make adjustments when necessary.
Who needs a customer expectation document?
01
Project managers: Project managers need a customer expectation document to ensure they understand what the stakeholders expect from a project. It helps in managing scope and delivering results that meet or exceed customer expectations.
02
Sales and marketing teams: Sales and marketing teams need a customer expectation document to understand customer requirements and create accurate sales proposals or marketing campaigns. It helps in aligning their efforts with customer expectations.
03
Product development teams: Product development teams need a customer expectation document to design products that meet customer needs. It helps in focusing on features or functionality that are most important to customers.
04
Customer support teams: Customer support teams need a customer expectation document to provide effective support and address customer concerns. It helps in managing customer expectations and delivering a satisfactory customer experience.
05
Quality assurance teams: Quality assurance teams need a customer expectation document to test products or services against predefined expectations. It helps in ensuring that the delivered quality meets or exceeds customer expectations.
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What is customer expectation document?
It is a document outlining the expectations of customers regarding a product or service.
Who is required to file customer expectation document?
The company or organization providing the product or service is required to file the customer expectation document.
How to fill out customer expectation document?
The customer expectation document can be filled out by gathering feedback from customers through surveys, interviews, or feedback forms.
What is the purpose of customer expectation document?
The purpose of the customer expectation document is to understand and meet the needs and preferences of customers.
What information must be reported on customer expectation document?
The customer expectation document must include details on customer preferences, expectations, feedback, and suggestions.
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