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DEALING WITH DIFFICULT PEOPLE The day facilitated by Dr Chris Barrett is open to all staff from any work setting and is open to qualified as well as non-qualified personnel 11th January 2012 8 Collingwood
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How to fill out dealing with difficult people:

01
Understand the underlying reasons for their difficult behavior. Try to empathize and put yourself in their shoes to gain perspective on their motivations or triggers.
02
Communicate effectively and assertively. State your feelings and needs clearly, while also being respectful and listening to their perspective. Avoid getting defensive or aggressive.
03
Set boundaries and stick to them. Establish what is acceptable and what is not, and communicate this to the difficult person. Consistently enforce these boundaries to avoid being taken advantage of.
04
Practice patience and emotional self-control. Difficult people can test your patience, so it's important to remain calm and composed. Take deep breaths, count to ten, or take a break if needed to avoid becoming reactive.
05
Seek support from others. Dealing with difficult people can be emotionally draining, so reach out to trusted friends, family, or colleagues for advice, guidance, or simply to vent.
06
Focus on solutions rather than problems. When encountering difficult situations or conflicts, try to shift the focus towards finding a resolution or compromise that benefits all parties involved.
07
Practice self-care and stress management. Dealing with difficult people can be stressful, so make sure to prioritize self-care activities that help you relax, recharge, and reduce stress levels.

Who needs dealing with difficult people:

01
Managers or supervisors who have employees with challenging behaviors that impact the workplace dynamics.
02
Customer service representatives who regularly interact with angry or dissatisfied customers.
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Individuals working in team environments where conflicts and disagreements arise frequently.
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Anyone who wants to improve their communication and conflict resolution skills to handle difficult people in their personal relationships or social settings.
Note: Please note that the above content is for illustrative purposes only and should be adapted and modified as per your specific needs and circumstances.
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Dealing with difficult people involves managing conflicts and navigating challenging interactions with individuals who may be uncooperative, aggressive, or resistant.
Anyone who encounters difficult people in their personal or professional life may benefit from strategies for dealing with difficult individuals.
Filling out dealing with difficult people involves implementing communication skills, conflict resolution techniques, and emotional intelligence to handle challenging situations effectively.
The purpose of dealing with difficult people is to improve communication, resolve conflicts, and maintain positive relationships in various social and professional settings.
Information such as the context of the conflict, the behavior of the difficult individual, and the strategies used to address the situation may be included in dealing with difficult people.
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