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DEALING WITH DIFFICULT PEOPLE The day facilitated by Dr Chris Barrett and Gillian Barrie a GP and Practice Manager from East London. This workshop is open to receptionists, secretarial and administrative
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How to fill out difficult people may 12
How to fill out difficult people may 12:
01
Start by identifying the difficult people you encounter. This can include colleagues, family members, or even strangers you interact with regularly.
02
Understand the root cause of their difficult behavior. It could be due to personality traits, past experiences, or external factors. This step is crucial in developing empathy and finding effective strategies to deal with them.
03
Maintain a calm and composed demeanor when dealing with difficult people. Avoiding confrontation or reacting emotionally can prevent the situation from escalating.
04
Listen actively to their concerns or grievances. Show them that you are willing to understand their perspective and find common ground for resolution.
05
Communicate assertively and set clear boundaries when necessary. It's important to express your needs and expectations while also respecting theirs.
06
Practice patience and tolerance in dealing with difficult people. Remember that change takes time, and it may require consistent effort to improve your relationship with them.
Who needs difficult people may 12:
01
Professionals in various fields who frequently interact with challenging individuals, such as managers, customer service representatives, or therapists.
02
Individuals seeking personal growth and self-improvement. Learning how to handle difficult people can enhance communication skills and emotional intelligence.
03
Anyone interested in building healthier and more harmonious relationships. Understanding and effectively dealing with difficult people can contribute to better interpersonal dynamics.
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