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MTS MANUAL OF PRACTICE FOR COMPLAINT RESOLUTION CITIZEN CHARTER Telecom Consumer Charter for Handling Consumer Complaints Table of Contents 1. NAME & ADDRESS OF THE SERVICE PROVIDER..........................................................................................3
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How to fill out telecom consumer charter for:

01
Start by accessing the telecom company's website or visit their physical location to obtain a copy of the telecom consumer charter.
02
Read through the charter carefully, paying attention to all the terms, conditions, and rights outlined within it. It is essential to understand your rights and responsibilities as a consumer.
03
Fill out the personal information section of the telecom consumer charter, providing accurate details such as your full name, address, contact number, and any other required information.
04
Familiarize yourself with the various services provided by the telecom company and the corresponding charges. This will help you make informed decisions when selecting the appropriate services for your needs.
05
If there are any clauses or sections of the charter that you do not understand, consider contacting the telecom company's customer service for clarification. It is crucial to have a clear understanding of the charter before signing or agreeing to its terms.
06
Once you have read and understood the telecom consumer charter, sign and date it in the designated area. By signing, you acknowledge that you have read and agreed to abide by the terms and conditions outlined in the charter.
07
Make a copy of the filled-out telecom consumer charter for your records. It is always a good idea to keep a copy of any contracts or agreements you enter into with a telecom company.

Who needs telecom consumer charter for:

01
Individuals or households who plan to subscribe to telecom services such as telephone, internet, or cable TV.
02
Businesses or organizations that require telecom services for their daily operations.
03
Anyone who wants to understand their rights and responsibilities as a consumer of telecom services, ensuring fair practices and protection in cases of disputes or issues with the provider.
The telecom consumer charter provides a guide for consumers to understand their rights, make informed decisions, and establish a fair relationship with the telecom company. It ensures transparency and accountability in the provision of telecom services, benefiting both individual consumers and businesses alike.
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The telecom consumer charter is a set of guidelines and rules that ensure fair treatment for consumers in the telecommunications industry.
Telecom service providers are required to file a telecom consumer charter.
Telecom service providers must fill out the telecom consumer charter with relevant information about their services and commitments to consumers.
The purpose of the telecom consumer charter is to protect the rights of consumers and ensure transparency in the telecommunications industry.
Information such as service offerings, pricing, terms and conditions, customer support, and complaint resolution procedures must be reported on the telecom consumer charter.
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