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JOB DESCRIPTION Title: Field Service Technician Department: Service Reports To: Service After Market Manager Effective Date: August 2014 Primary Objective: Provides technical support by installing
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Clearly state the position title as "Service After Market Manager" on the form.
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Who Needs Service After Market Manager:

01
Companies that offer after-sales services for their products require service after market managers. These managers oversee the operations of the service department, ensuring customer satisfaction and efficient service delivery.
02
Retailers and distributors that provide after-sales support also need service after market managers to handle customer inquiries, warranty claims, and product repairs.
03
Manufacturers who have a wide customer base and offer after-market services, such as spare parts sales or maintenance contracts, rely on service after market managers to coordinate these activities and ensure smooth operations.
04
Service-oriented organizations, such as IT repair companies or automotive service centers, often have service after market managers to oversee the overall service delivery and manage customer relationships.
05
Service after market managers may also be required in industries with complex equipment or machinery, where regular maintenance and repairs are necessary for optimal performance.
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Service after market manager is responsible for managing and overseeing the aftermarket services offered by a company, such as maintenance and repair services for products.
Companies in the manufacturing or service industry that offer aftermarket services are required to have a service after market manager.
Service after market manager should be knowledgeable about the company's aftermarket services, customer needs, and industry trends to effectively fill out their responsibilities.
The purpose of service after market manager is to ensure that aftermarket services are delivered efficiently, maintain customer satisfaction, and drive revenue growth.
Information on aftermarket service offerings, customer feedback, service agreements, performance metrics, and revenue generation must be reported by service after market manager.
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