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This document describes Cisco’s SMARTnet and SMARTnet Onsite Services, detailing responsibilities, service options, and customer obligations in relation to these services.
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How to fill out smartnet and smartnet onsite
How to fill out SMARTnet and SMARTnet Onsite Services
01
Visit the Cisco SMARTnet or SMARTnet Onsite Services portal.
02
Log in using your Cisco account credentials.
03
Select the product or service you want SMARTnet for.
04
Review the features and benefits of SMARTnet and SMARTnet Onsite Services.
05
Fill out the required fields in the service request form, including product serial number and desired service start date.
06
Review your entered information for accuracy.
07
Submit the form and await confirmation of your service request.
Who needs SMARTnet and SMARTnet Onsite Services?
01
Businesses utilizing Cisco hardware or software that require ongoing support.
02
IT departments needing reliable updates and technical support.
03
Organizations looking for enhanced service levels to minimize downtime.
04
Companies that have critical applications relying on Cisco products.
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People Also Ask about
What is a SMARTnet?
Cisco SMARTnet is the support contract that Cisco provides for its products. Numerous Cisco SMARTnet advantages can boost network efficiency and provide the help your IT staff require to correctly manage your network.
Do you need SMARTnet to upgrade iOS?
IOS updates for this switch are freely available on Cisco's website, so SMARTnet isn't necessary. You can leverage TPM from a vendor that offers Advanced Replacement Lifetime Warranties and SLAs of NBD or 4 hour replacements.
What is the difference between Cisco SMARTnet SNT and SNTP?
SNTP means this appliance is under coverage for support for 3 years. SNT = SMARTnet and P stands for Premium. This ONLY includes the device and any software that comes on it by default such as the iOS version.
What is SMARTnet used for?
Cisco SMARTnet is a support service that gives your IT staff or managed service provider access to Cisco experts and additional online resources. SMARTnet's features include: Hardware replacement: Replace broken hardware with options ranging from two hours to next business day, as well as return for repair.
Is SMARTnet required?
The only Catalyst switch that does not offer IOS updates without SMARTnet is the Catalyst 6500. Every other model including Catalyst 2000, 3000, 4000, 9200, 9300, 9400, 9500, and 9600 switches DO NOT require SMARTnet in order to get updates.
What are the service levels for Cisco SMARTnet?
Cisco Smart Net Support Levels SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
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What is SMARTnet and SMARTnet Onsite Services?
SMARTnet is a service providing access to a variety of data and resources, including detailed product information and support. SMARTnet Onsite Services extend these resources, offering personalized support and implementation services directly at a customer's location.
Who is required to file SMARTnet and SMARTnet Onsite Services?
Organizations that utilize SMARTnet and SMARTnet Onsite Services are typically required to file these reports to ensure compliance with service agreements and to maintain access to the support resources.
How to fill out SMARTnet and SMARTnet Onsite Services?
To fill out SMARTnet and SMARTnet Onsite Services, you need to provide accurate information regarding your organization, the specific services you are requesting, and relevant product details as outlined in the filing instructions.
What is the purpose of SMARTnet and SMARTnet Onsite Services?
The purpose of SMARTnet and SMARTnet Onsite Services is to provide customers with ongoing technical support, access to product updates, enhanced security features, and personalized assistance to help ensure optimal use of their technology solutions.
What information must be reported on SMARTnet and SMARTnet Onsite Services?
The information that must be reported includes organization details, contact information, description of services utilized, product serial numbers, and any specific support requirements or issues encountered by the organization.
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