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This document explains how to configure a Cisco VPN Client on a Windows PC, detailing the steps to create and modify connection entries, requirements, and troubleshooting information.
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How to fill out Cisco SMB Support Assistant

01
Open the Cisco SMB Support Assistant application.
02
Click on the 'Start' or 'Create New Case' button.
03
Fill in the required fields with your contact information.
04
Enter the details of your issue or request in the description box.
05
Provide any relevant device information, including model numbers and serial numbers.
06
Attach any necessary files or screenshots that illustrate your issue.
07
Review all entered information for accuracy.
08
Submit the case and save any confirmation details provided.

Who needs Cisco SMB Support Assistant?

01
Small and medium-sized businesses (SMBs) that use Cisco products.
02
IT professionals managing Cisco devices within their organizations.
03
Support personnel who need to submit technical cases to Cisco for troubleshooting.
04
Organizations looking for efficient ways to manage their Cisco product support.
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Server Message Block (SMB) is a network protocol used for providing shared access to files, printers, and other communication between nodes on a network. It is a client-server communication protocol, where clients request services and servers respond to those requests.
Server Message Block (SMB) is a network file sharing and data fabric protocol. SMB is used by billions of devices in a diverse set of operating systems, including Windows, MacOS, iOS, Linux, and Android. Clients use SMB to access data on servers.
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The SMB (Server Message Block) protocol allows Windows, Mac, and Linux clients with SMB/CIFS support to access data stored on the Synology NAS.

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Cisco SMB Support Assistant is a tool designed to help small and medium-sized businesses manage their support and service requests with Cisco. It provides a streamlined process for users to access support resources and information.
Small and medium-sized businesses that use Cisco's products and services are typically required to file the Cisco SMB Support Assistant to ensure they receive the necessary support and assistance.
To fill out the Cisco SMB Support Assistant, users need to access the application online, complete the required fields with information about their business and the specific issues they are facing, and submit the form for processing.
The purpose of Cisco SMB Support Assistant is to facilitate efficient communication between Cisco and its SMB customers, helping them to quickly resolve technical issues and access support services.
Users must report information including their company details, contact information, product details, the nature of the support issue, and any previous interactions with Cisco support related to the issue.
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