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This document provides a step-by-step guide on how to open a case for the Cisco Virtual Central Office (VCO) product line using the CCO Case Open Tool on the Cisco website.
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How to fill out Opening VCO Cases on the Web Using the CCO Case Open Tool

01
Access the CCO Case Open Tool through your browser.
02
Log in with your credentials, if required.
03
Select the 'Opening VCO Cases' option from the main menu.
04
Fill out the required fields, including case type and description.
05
Attach any necessary documents or evidence to support your case.
06
Review the information entered to ensure accuracy.
07
Submit the case by clicking the 'Submit' button.

Who needs Opening VCO Cases on the Web Using the CCO Case Open Tool?

01
Support staff who handle customer service inquiries.
02
Technical teams needing to escalate issues.
03
Managers overseeing case resolution processes.
04
Any personnel involved in managing virtual customer operations.
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Open a New Case Open the Cisco Support page. Click Contact Support . Click Open a New Case.
1:14 2:26 If you are not satisfied with the progress on your service request. Ask the engineer on the case toMoreIf you are not satisfied with the progress on your service request. Ask the engineer on the case to engage. Additional resources reach out to the engineers manager listed on their signature.
Cisco's Support Services Technical Assistance Center (TAC) is a global organization that provides around-the- clock, award-winning technical support services online and over the phone.
Open a New Case Open the Cisco Support page. Click Contact Support . Click Open a New Case.
Technical support is available 24/7. Enterprise and service providers. 1 800 553 2447 (U.S. and Canada) Small business. 1 866 606 1866 (U.S. and Canada) Training and certifications. 1 888 852 2726, press 4.
To submit a case in dashboard: Log-in to Meraki dashboard. Navigate to "?" (top-right on green ribbon) > Support Center. Select a Product or Platform tile related to the issue you need help with: Select the device to be associated with the case.

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Opening VCO Cases on the Web Using the CCO Case Open Tool is a process through which users can create and manage Virtual Customer Online (VCO) cases directly through a web-based platform provided by the Cisco Customer Operations (CCO).
Individuals who need to address support issues or inquiries related to Cisco products and services, including customers, partners, and Cisco support staff, are required to file Opening VCO Cases using this tool.
To fill out the opening VCO cases, users must log into the CCO portal, navigate to the Case Open Tool section, and provide relevant information such as product details, issue description, and contact information.
The purpose of this tool is to streamline the process of reporting issues, enhance communication between users and Cisco support teams, and facilitate efficient case management and resolution.
Users must report information such as the product type, serial number, details of the issue, any troubleshooting steps already taken, and user contact information for follow-up.
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