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Connect for Siegel Contact Center Integration Guide Using connect to Integrate Siegel and Inquiry Applications Inquiry Version 8.2.0 Document Number CA82-IG-00 March 16, 2010, Inquiry 900 Cherry Ave
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Iconnect for Siebel Contact is a software tool used for managing customer contact information in the Siebel Contact Center application.
Employees and agents who have access to the Siebel Contact Center application are required to use iconnect for Siebel Contact.
To fill out iconnect for Siebel Contact, users need to enter relevant customer information such as name, contact details, interaction history, and any other required data fields within the application.
The purpose of iconnect for Siebel Contact is to provide a centralized platform for managing customer interactions, improving customer service, and tracking customer information within the Siebel Contact Center application.
The information that must be reported on iconnect for Siebel Contact includes customer contact details, interaction history, transaction records, and any other relevant information necessary for managing customer relationships.
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