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These Release Notes explain new features, changes, and caveats for Cisco Unified Contact Center Enterprise (Unified CCE), Maintenance Release 7.5(10).
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How to fill out Release Notes for Cisco Unified Contact Center Enterprise

01
Start with the title of the release, including version number and release date.
02
Provide an overview of the new features and improvements introduced in this release.
03
List any bug fixes or resolving known issues that are addressed in this release.
04
Include any compatibility information regarding hardware or software required.
05
Document any changes to existing features, including deprecated or removed functionality.
06
Provide installation and upgrade instructions if necessary.
07
Include links to additional resources such as documentation, support, and FAQs.
08
Conclude with team credits or acknowledgments if appropriate.

Who needs Release Notes for Cisco Unified Contact Center Enterprise?

01
IT administrators managing Cisco Unified Contact Center Enterprise systems.
02
Support teams who need to understand the latest updates and fixes.
03
Developers who require information on new features for integration.
04
Business stakeholders interested in feature enhancements and improvements.
05
End-users who may be affected by changes in functionality.
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People Also Ask about

Cisco announces the end-of-sale and end-of-life dates for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX,CVP) and associated On-Premises software and licenses. The last day to order the affected product(s) is December 31, 2025.
Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 36,000 agents. Fault tolerance helps ensure uninterrupted operation.
Cisco Unified Contact Center Enterprise software offers solutions that enable inbound and outbound contact centers to improve their business processes and productivity. These solutions include real-time chat capabilities, email and social media messaging, web collaboration, and more.
Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 24,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence needed to optimize your contact center's performance.
An enterprise cloud contact center helps businesses handle inbound and outbound customer communications over the internet.
Cisco Unified Contact Center Enterprise.
Cisco PCCE delivers the same functionality and features as UCCE but has a relatively low ceiling. While UCCE can support 12,000 agents, PCCE is targeted at smaller deployments.
UCCE is the most flexible option, allowing multi-tenant operations and flexible call routing, while PCCE can be upgraded to UCCE but not vice versa. UCCX is suitable for smaller businesses with agent counts of 400 to 500, while UCCE supports larger enterprises with over 2000 agents.

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Release Notes for Cisco Unified Contact Center Enterprise are documents that detail the changes, improvements, and fixes included in a particular software release. They provide users with an overview of new features, enhancements, and any known issues.
Release Notes are typically filed by product managers, software developers, or release management teams responsible for documenting changes in the software prior to its release.
To fill out Release Notes, start by including the version number, release date, and a summary of changes. Detail new features, enhancements, bug fixes, and any known issues. It's also important to mention any deprecated or removed features.
The purpose of Release Notes is to inform users about the changes in the new release, ensuring they are aware of enhancements, fixes, and potential issues. It serves as a guide for users to understand how the updates may impact their use of the software.
Release Notes must report information including the version number, release date, a list of new features, enhancements, bug fixes, known issues, and any deprecated or removed features.
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