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This document provides knowledge base articles related to the installation, configuration, interoperability, and frequently asked questions regarding Cisco TelePresence MXP endpoints.

How to fill out knowledge base articles

How to fill out Knowledge Base Articles

1. Identify the topic or issue that the article will address.
2. Research and gather relevant information and data related to the topic.
3. Organize the information logically, ensuring a flow that makes sense to the reader.
4. Write a clear and concise title that reflects the content of the article.
5. Create an introduction that briefly explains what the article will cover.
6. Break down the content into sections with subheadings for better readability.
7. Use bullet points or numbered lists to emphasize important points.
8. Provide step-by-step instructions if applicable, using simple language.
9. Include screenshots or images to enhance understanding where necessary.
10. Conclude with a summary of key points and additional resources or links for further reading.
11. Review the article for clarity, accuracy, and grammatical correctness.
12. Publish the article in the appropriate format on the Knowledge Base platform.

Who needs Knowledge Base Articles?

1. Customers seeking solutions to problems or answers to frequently asked questions.
2. Support teams looking to provide consistent and accurate information.
3. New employees needing onboarding guidance and reference material.
4. Product or service teams needing to document features, updates, and best practices.
5. Any organization aiming to improve its self-service support and reduce repetitive inquiries.

People Also Ask about

What is a knowledge base article?

A knowledge base article is a web page that answers a frequently asked question, troubleshoots a problem, or helps your customers use your products and services. They often include written directions and responses, but can also include images, videos, links, and other multimedia elements.

What does a knowledge base article look like?

Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. Although technically an 'article' it doesn't always have to be written. Some companies use videos, images, infographics and animations to get their point across.

What is the purpose of a knowledge base article?

A knowledge base article provides information about a product or service to help users solve common issues or understand how to use a product.

What is the difference between knowledge base and knowledge article?

Knowledge articles are pieces of knowledge, such as a policy or release notes. Each article exists within a knowledge base, which is managed by one or more knowledge managers.

What is an example of a knowledge base?

For example, tech companies often create comprehensive FAQs and troubleshooting guides that help users solve problems without contacting customer support. Another example is e-commerce platforms that include detailed product care instructions, warranty information, and return policies in their knowledge bases.

What are the contents of the knowledge base?

Knowledge base: A more extensive and structured repository of information encompassing a wide range of topics related to a product, service, or organization. It often includes articles, tutorials, troubleshooting guides, and multimedia content, all organized logically with robust search functionality.

What is knowledge base and examples?

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.

What does KB article stand for?

"KB" stands for "Knowledge Base". The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers.

For pdfFiller’s FAQs

What is Knowledge Base Articles?

Knowledge Base Articles are structured documents that provide information, guidance, and answers to specific questions within a particular domain or area of expertise.

Who is required to file Knowledge Base Articles?

Individuals or teams responsible for maintaining and sharing knowledge within an organization or industry, such as subject matter experts, technical writers, or support personnel, are typically required to file Knowledge Base Articles.

How to fill out Knowledge Base Articles?

To fill out Knowledge Base Articles, one should follow a standardized format, provide clear and concise information, include relevant details, and ensure the content is organized for easy understanding.

What is the purpose of Knowledge Base Articles?

The purpose of Knowledge Base Articles is to document, share, and disseminate knowledge, helping users find solutions to problems, learn best practices, and maintain operational efficiency.

What information must be reported on Knowledge Base Articles?

Knowledge Base Articles must report information such as the title, subject area, problem descriptions, step-by-step solutions, references to related documents, and any relevant updates or version history.