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Oracle? Utilities Customer Care and Billing Integration to People Soft Financials for General Ledger and Accounts Payable Implementation Guide Release 3.1 E21391-02 January 2012 I Copyright ? 2012,

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What is oracle utilities customer care?

Oracle Utilities Customer Care is a software solution that helps utilities companies effectively manage and address customer inquiries and issues. It provides tools for customer service representatives to handle customer interactions, track service requests, and resolve problems efficiently.

Who is required to file oracle utilities customer care?

Utilities companies, such as electric, water, and gas providers, are typically required to implement and use Oracle Utilities Customer Care to handle customer inquiries and manage service requests.

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Filling out oracle utilities customer care involves entering and updating customer information, tracking and managing service requests, documenting customer interactions and resolutions, and generating reports and analytics related to customer service operations.

What is the purpose of oracle utilities customer care?

The purpose of Oracle Utilities Customer Care is to improve customer service and satisfaction by providing utilities companies with a comprehensive tool to efficiently manage and address customer inquiries, track service requests, and resolve issues in a timely manner.

What information must be reported on oracle utilities customer care?

Oracle Utilities Customer Care typically requires utilities companies to report and track customer information, contact details, service requests, interactions, problem descriptions, resolutions, and any relevant notes or documentation related to customer inquiries and issues.

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