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This document provides guidance for identifying and resolving problems related to the IBM Customer Information Control System/400 (CICS/400) software, detailing various forms of errors, their codes,
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How to fill out cics400 problem determination
How to fill out CICS/400 Problem Determination
01
Access the CICS/400 interface on your system.
02
Navigate to the Problem Determination section.
03
Select the appropriate option for reporting a problem.
04
Fill in the required fields including problem type, description, and severity.
05
Attach any relevant documentation or error logs.
06
Review the information for accuracy.
07
Submit the Problem Determination report.
Who needs CICS/400 Problem Determination?
01
CICS/400 system administrators
02
Support technicians for CICS/400
03
Developers working with CICS/400 applications
04
IT staff responsible for system maintenance
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What is CICS/400 Problem Determination?
CICS/400 Problem Determination is a systematic approach used to identify, analyze, and resolve issues or problems within the CICS/400 (Customer Information Control System) environment on IBM iSeries systems.
Who is required to file CICS/400 Problem Determination?
Individuals who encounter issues with the CICS/400 system, typically including system operators, application developers, or IT support staff, are required to file a CICS/400 Problem Determination.
How to fill out CICS/400 Problem Determination?
To fill out a CICS/400 Problem Determination, users should provide detailed descriptions of the problem, the conditions under which it occurred, steps taken to replicate the issue, and any relevant logs or error messages.
What is the purpose of CICS/400 Problem Determination?
The purpose of CICS/400 Problem Determination is to facilitate the effective troubleshooting and resolution of issues within the CICS/400 environment, ensuring system reliability and performance.
What information must be reported on CICS/400 Problem Determination?
Essential information to report includes the nature of the problem, affected applications or transactions, any relevant error codes or messages, system status at the time of the issue, and any troubleshooting steps already taken.
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