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HTM2107 Front Office Operations Subject Lakefront Office OperationsSubject CodeHTM2107No. Of Credits3 creditsTotal Contact Hours42 hoursPrerequisiteNoneSubject Description The aim of this module is
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01
Start by gathering all necessary documents, such as registration forms, guest information sheets, and check-in/check-out records.
02
Ensure that you have access to a computer with the necessary software to input and retrieve guest information.
03
Begin by entering the guest's personal details, including their name, address, phone number, and email address.
04
Verify the guest's identification and record the necessary information, such as a copy of their ID or passport.
05
Record the guest's preferences or special requests, such as room type, preferred floor, or any specific amenities they may require.
06
Assign a room number and update the guest's status, indicating whether they have checked-in, checked-out, or are currently in-house.
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Record any additional charges or fees associated with the guest's stay, such as room service charges or additional amenities requested.
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Keep a record of any guest interactions or special instructions, such as meal preferences or transportation arrangements.
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Once the guest has checked out, update their status and finalize the billing process, ensuring that all charges are accurately recorded.
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Store and organize all guest information securely, following the necessary data protection guidelines.

Who needs htm2107 front office operations?

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Hospitality professionals working in front office departments of hotels, resorts, or other accommodation establishments require a solid understanding of htm2107 front office operations.
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Students pursuing a career in the hospitality industry can benefit greatly from studying htm2107 front office operations, as it provides them with essential knowledge and skills required for front desk positions.
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