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St. Joseph Metro Chamber SHOP ST. JOSEPH Holiday Program presented by SHOP ST. JOSEPH Tuesday, Nov. 19 Wednesday, Dec. 18, 2013 OBJECTIVE: To encourage customer loyalty, retention of sales revenue

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What is customer retention and loyalty?

Customer retention and loyalty refer to the ability of a business to retain customers and build long-term relationships with them, ultimately leading to repeat business and brand loyalty.

Who is required to file customer retention and loyalty?

Any business that wants to track its customer retention rates and loyalty metrics should file customer retention and loyalty reports.

How to fill out customer retention and loyalty?

Customer retention and loyalty can be filled out by tracking customer behavior, satisfaction levels, purchase history, feedback, and engagement metrics.

What is the purpose of customer retention and loyalty?

The purpose of customer retention and loyalty is to increase customer satisfaction, improve brand loyalty, drive repeat purchases, and ultimately boost the overall profitability of a business.

What information must be reported on customer retention and loyalty?

Information such as customer churn rate, customer lifetime value, Net Promoter Score (NPS), customer feedback, and repeat purchase rate must be reported on customer retention and loyalty.

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