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This product sheet describes the TeleVantage Call Classifier, a tool designed to improve customer service by automatically profiling and routing calls based on caller data.

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How to fill out vertical televantage call classifier

How to fill out Vertical TeleVantage® Call Classifier

01

Open the Vertical TeleVantage® Call Classifier application.

02

Select the option to create a new call classification.

03

Fill in the call details such as caller ID, date, and time.

04

Choose the appropriate category for the call from the dropdown menu.

05

Add any relevant notes or comments regarding the call.

06

Assign the call to the correct department or team member.

07

Review the entered information for accuracy.

08

Save the classification.

Who needs Vertical TeleVantage® Call Classifier?

01

Businesses that utilize Vertical TeleVantage® for managing calls.

02

Call center managers looking to classify and analyze call data.

03

Sales teams for tracking customer interactions.

04

Support teams for organizing service inquiries.

05

Any organization aiming to improve telecommunication efficiency.

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What is Vertical TeleVantage® Call Classifier?

Vertical TeleVantage® Call Classifier is a software tool designed to categorize and manage incoming and outgoing calls within a telecommunication system, enhancing call handling and reporting functionalities.

Who is required to file Vertical TeleVantage® Call Classifier?

Entities utilizing the Vertical TeleVantage® system for managing communications and call data are required to file the Call Classifier as part of their operational compliance.

How to fill out Vertical TeleVantage® Call Classifier?

To fill out the Vertical TeleVantage® Call Classifier, users need to provide detailed information about call patterns, classify the nature of calls, and input relevant statistics as prompted by the software interface.

What is the purpose of Vertical TeleVantage® Call Classifier?

The purpose of the Vertical TeleVantage® Call Classifier is to systematically organize call data for better analytics, improve call management, and assist in compliance reporting requirements.

What information must be reported on Vertical TeleVantage® Call Classifier?

Information such as call duration, call type (incoming/outgoing), caller ID, time of call, and any classifications pertinent to the call's purpose must be reported on the Vertical TeleVantage® Call Classifier.

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