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I'm Jessica mangos having just graduated from McMaster university with a combined honors degree in arts and science and economics I've been left on a path filled with curiosity and discovery as an MBA student I see the end of my current but ever-evolving path sitting in the chair that belongs to a successful manager in the health care sector as an inquisitive individual I know that I have to comfort the lessons I've learned from readings and experiences to find out what does it mean to be a successful manager so what does it mean to be a successful manager and sit in the coveted chair it means possessing skills in three main areas you the team and the goal you're growing up teachers would always say there's no I in team, and I'd sarcastically say back, but there is me in hindsight maybe I was really on to something the way in which you act as a worker affects your success as a manager of things people and systems first what you know is important a successful manager is able to recognize and use strengths while downplaying weaknesses furthermore really don't have to be able to do all jobs a successful manager has a working understanding of all tasks, so they can properly delegate tasks and recognize when a job is being done properly secondly how you act is important there is always a choice about the way in which you do your work even if there isn't a choice about the work itself often when a goal is brought up in work scenarios it's talked about when it's missed however a healthy working environment involves praise and times of success emotions are contagious positivity breeds positivity so choose to be positive and choose to be present how you interact with staff is key as your success as a manager a successful manager balances approachability with authority in this way staff can be led with questions not answers engaged in the bait and not cohesion and can point out potential problems without fear when they are just a tear in to seem rather than a hole in the idea the team working in the customer service industry I always heard people your most important asset I used to believe this, but now I believe the right people are your most important asset a successful manager builds a team by hiring employees that have the right skills and show the potential to benefit from on-the-job training encouraging growth needs to be balanced with the abilities to help when a team member no longer fits and when they cannot perform their job is required with this all employees know that they earned and maintain their job due to their own merits and the focus can be placed on achieving the goal rather than administrative issues and picking up the slack of a mismatch worker a successful manager is rigorous not ruthless and uses a consistent people management system to place emphasis on achieving the goal rather than following procedure the goal growing up when I used to play soccer before every game the coach would say try your best for me that been trying to win,...
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