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Complaints Procedure: Information for residents If you are not happy with the service you have received from us, you should first contact our Customer Services Team on 0800 587 3595. They will do
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Complaints procedure information is provided to help individuals understand how to make a complaint and what steps they can take if they are dissatisfied with a service or product.
Any business or organization that provides goods or services to the public is required to have a complaints procedure in place.
Complaints procedure information should be filled out by outlining the steps a customer can take to make a complaint, including contact information and any relevant deadlines.
The purpose of complaints procedure information is to ensure transparency and accountability in how businesses handle customer complaints.
Complaints procedure information should include contact information, complaint submission methods, escalation procedures, and timelines for resolution.
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