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WALES HIGH SCHOOL ACADEMY TRUST COMPLAINTS PROCEDURE: A guide for parents, carers and members of the public REVISION DATE APPROVED BY DATE OF APPROVAL April 2013 Governing Body 23 April 2013 June

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How to fill out complaints procedure - Wales?

1. Start by gathering all the necessary information related to your complaint. This includes any documentation, evidence, or correspondence that can support your case.
2. Identify the specific organization or institution that the complaint is directed towards. Find out their contact details, such as address, phone number, or email, to ensure your complaint reaches the right department.
3. Carefully review the complaints procedure provided by the organization. This may be available on their website, in an information pack, or by contacting their customer service department.
4. Follow the instructions outlined in the complaints procedure. This typically involves completing a complaint form or writing a letter explaining the issue and providing supporting evidence, along with any other specific requirements mentioned.
5. Be honest and clear when describing your complaint. It can be helpful to organize your thoughts beforehand and include all relevant details, dates, and names of people involved.
6. Make sure to keep copies of all documents and correspondence related to your complaint for your records. This includes sending the complaint letter via tracked post or keeping email receipts.
7. Once you have submitted your complaint, be patient. Allow sufficient time for the organization to review and investigate the matter. They may require additional information from you or contact any relevant parties involved.
8. If you are not satisfied with the response or resolution provided by the organization, you may need to escalate your complaint. Check if there is an appeals process outlined in their complaints procedure, or seek further guidance from regulatory bodies or consumer rights organizations.

Who needs complaints procedure - Wales?

1. Any individual or entity who has experienced an issue, problem, or concern regarding a product, service, or conduct of an organization in Wales may need to utilize the complaints procedure.
2. This can include customers, clients, employees, or members of the public who feel that they have been mistreated, received poor quality goods or services, or have encountered any form of wrongdoing or malpractice.
3. The complaints procedure is designed to provide a formal channel for individuals to express their dissatisfaction and seek a resolution or appropriate action to address their concerns.

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