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This white paper describes the dedicated module for handling customer returns introduced in Microsoft Dynamics AX 2009, detailing processes including return order creation, warehousing, inspection,
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How to fill out Handling customer returns in Microsoft Dynamics AX 2009

01
Log in to Microsoft Dynamics AX 2009.
02
Navigate to the Sales Order module.
03
Select the customer order you wish to process a return for.
04
Click on the 'Returns' or 'Return Order' option.
05
Enter the details of the returned items, including quantity and reason for return.
06
Review the return order details for accuracy.
07
Confirm the return order to initiate the process.
08
Issue a credit note or refund as per company policy.
09
Update inventory records as necessary.
10
Notify the customer about the return status.

Who needs Handling customer returns in Microsoft Dynamics AX 2009?

01
Retail managers.
02
Warehouse staff.
03
Customer service representatives.
04
Accountants managing returns and refunds.
05
IT staff for system setup and support.
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Handling customer returns in Microsoft Dynamics AX 2009 refers to the process of managing and processing returned merchandise from customers, including tracking the reasons for returns, issuing credit or refunds, and updating inventory records.
Typically, staff within the sales or customer service departments are responsible for filing handling customer returns, as they interact directly with customers regarding return requests.
To fill out handling customer returns in Microsoft Dynamics AX 2009, navigate to the returns form, enter customer details, select the items being returned, specify the reason for the return, and submit for processing.
The purpose of handling customer returns in Microsoft Dynamics AX 2009 is to efficiently process product returns, manage customer satisfaction, and maintain accurate inventory levels.
Information that must be reported generally includes the customer's details, items being returned, reason for the return, return authorization number, and any credits or refunds issued.
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